We offer following payment methods for our customers to make the payment for their order.
We normally dispatch orders in 3-7 working days (subject to Stock Availability and Delivery Location). Shipping prices differ based on size of the product and delivery location. Please contact us to know the exact shipping price for your order. We also provide pickup options for below locations:
To return your product, you should send the product to our warehouse. Please contact us to get additional details. You will be responsible to pay the shipping or transportation costs associated in returning the item. Shipping costs are non-refundable. There will be a deduction of 27% of stock invoice and delivery costs for re-handling and re-stocking of returns. All returns and refunds will be based on management decisions and certain conditions will be applied for all. Time for exchange of products may differ based on your delivery location. If you are trying to return a very expensive item, we suggest you to use a trackable shipping provider or insure the shipping.
Our refund and returns policy lasts 7 days. We will not be able to offer you a full refund or exchange after 7 days of purchase. There will be a deduction of 27% of stock invoice and delivery costs for re-handling and re-stocking of returns. All returns and refunds will be based on management decisions and certain conditions will be applied for all. To be eligible for a refund, the purchased item must be ‘unused’ and in the exact condition that you received it. You must also return it in the original packaging.
We encourage our shoppers to contact us immediately if you having a problem with your product.
Once we have received your return and inspected well, we will contact your through an email to notify about the approval or rejection of the refund.
If you are eligible for a refund, the refund will be processed, and credited to your original payment method, within a certain amount of days.
We usually refund payments to the original payment method you chose to pay us. Once we issue a refund, it may take 3-7 working days or more for the refunds to appear in your payment method. Please keep checking your payment method for a refund amount.
If you didn’t get your refund in 15 days, please contact us at info@floorstradingandclearance.com.au and we will help you track the refund status.
We only replace items if they reach you defective or damaged. If you want to exchange it with same item, drop us an email at info@floorstradingandclearance.com.au.
Contact us at info@floorstradingandclearance.com.au for questions related to refunds and returns.
(Policies Last Updated: October 22, 2022)
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